Strategic Vehicle Operations & Logistics Specialist II

Cox Enterprises; Arkansas; On-site; USD 40,000 - 55,000; Full time

Job summary

Cox Enterprises’ Vehicle Operations Logistics Specialist role focuses on facilitating transportation of customer vehicles within an assigned region across a network of locations. You will handle communications, regional email coordination, and VIN-related issue resolution.

The role requires strong administrative skills, customer service excellence, and the ability to work independently in a fast-paced, matrix environment with accuracy in data entry.

Qualifications

• 1-3 years administrative experience (in automotive industry preferred).
• Working knowledge of Microsoft Excel, Outlook, and Word.
• Ability to work independently in a matrix environment to deliver results.
• Excellent customer service and multi-tasking skills.
• High attention to detail including precise data entry.
• Excellent written and verbal communication skills.
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
• High School Diploma or equivalent.
• Valid Driver’s License and the ability to pass a background check and drug test required.
• Some college education preferred.

Responsibilities

• Show proficiency with communication via recorded line phone system.
• Manage email boxes for multiple locations and collaborate on regional emails.
• Manage escalated Client Success VINs with peers and agents.
• Monitor holds and verification delays.
• Action AutoIMS for Trans Delay Holds, Cancellations, ETAs.
• Follow up with carriers on several VINs daily.
• Request Hold Harmless/Releases.
• Investigating kickback of VINs by carriers to get units re-dispatched.
• Create and manage corrective action of a vendor.
• Monitoring order entry failures throughout the day and correct.
• Entry of all manual orders and processing of other AS400 system orders.
• Process Fees and post assessorial charges to record.
• Understanding of margin relative to position and some tracking of margin requirements.
• Monitoring and correcting master data files for location errors.
• Measuring performance – understanding analytics for clients and vendors.
• Report on performance results for high level management and executive leaders.
• Compile vehicle transportation related data and generate reports.
• Follow all job-related duties as directed by supervisor.
• Be an outside the box thinker who can solve problems quickly.

Skills

Customer service

Multi-tasking

Communication skills

Attention to detail

Urgency handling

Independence

Education

High School Diploma or equivalent

Some college education

Tools

Microsoft Excel

Outlook

Word

Job description

Cox Enterprises’ Vehicle Operations Logistics Specialist role focuses on facilitating transportation of customer vehicles within an assigned region across a network of locations. You will handle communications, regional email coordination, and VIN-related issue resolution.

The role requires strong administrative skills, customer service excellence, and the ability to work independently in a fast-paced, matrix environment with accuracy in data entry.