Regional TMS & Esketamine Technician (PRN)

Greenbrook; Columbia (SC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental, and vision coverage

Specialized training in TMS/esketamine

Job summary

Greenbrook Mental Wellness Centers is seeking a regional Patient-Centered Technician to support our Cary center and travel to other area sites. The role focuses on delivering TMS and esketamine therapies, patient monitoring, consent collection, and coordinating billing workflows.

You will train in TMS/esketamine delivery, stay compliant with HIPAA and OSHA, and provide compassionate, patient-first care across the region. This PRN role covers various shifts and centers as needed.

Qualifications

• High School Diploma and stable, consistent work in fast-paced patient or customer care/service roles.
• Bachelor’s or Associate degree or equivalent clinical certification with at least one year of work experience.
• Proficiency in Microsoft Office and ability to learn EMR/EHRs and CRMs; strong written and verbal communication.

Responsibilities

• Deliver TMS or esketamine treatment per provider protocols, including device setup and monitoring.
• Collect Spravato Informed Consent forms and administer rating scales (PHQ-9, QIDS-SR16).
• Resolve patient discomfort using manufacturer guidance and provider orders.
• Build trust with patients through empathy and reflective listening.
• Document sessions in the EHR and escalate concerns to management or providers.
• Schedule visits, handle checkout and co-pays, assist with insurance and billing workflows.
• Keep equipment, medication, and supplies stocked and properly dispose of used devices.
• Deliver monthly device variance reports to management.
• Answer phones, follow up with patients, and manage medical records and charting.
• Maintain training and certifications, and follow compliance requirements (OSHA, HIPAA, fraud/waste/abuse).
• Take on related duties as assigned.

Skills

Proactive Collaborator

Patient-Centered Professional

Detail-Oriented

Education

High School Diploma

Bachelor’s/Associate or clinical certification

Tools

Microsoft Office Suite

EMR/EHRs

CRMs

Job description

Greenbrook Mental Wellness Centers is seeking a regional Patient-Centered Technician to support our Cary center and travel to other area sites. The role focuses on delivering TMS and esketamine therapies, patient monitoring, consent collection, and coordinating billing workflows.

You will train in TMS/esketamine delivery, stay compliant with HIPAA and OSHA, and provide compassionate, patient-first care across the region. This PRN role covers various shifts and centers as needed.