TMS & Esketamine Therapy Technician

Neuronetics; Raleigh (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical insurance

Dental insurance

Vision insurance

Training and certification in TMS/eske

Company-paid long/short term insurance

Job summary

Greenbrook Mental Wellness Centres is seeking a patient-focused technician to deliver TMS and esketamine therapies at outpatient centers. This full-time position involves floating between Cary area centres with shifts between 7am–7pm, offering specialised training and growth opportunities.

You will perform device setup, collect consent forms, monitor patients, document care in the EHR, and assist with scheduling and insurance workflows. Travel across the region is required.

Qualifications

• High School Diploma with stable and consistent work experience in fast-paced patient or customer care/service roles.
• Bachelor's Degree, Associate's Degree, or equivalent clinical certification preferred.
• Proficiency in Microsoft Office Suite and ability to learn EMR/EHRs and CRMs; strong written and verbal communication is required.
• Travel to all centres in the region and reliable transportation for mobility between sites is mandatory.

Responsibilities

• Deliver TMS or esketamine treatment per provider protocols, including device setup and monitoring.
• Collect Spravato Informed Consent forms and administer progress-tracking scales.
• Address patient discomfort per guidance and maintain safety.
• Build trust with patients through empathy and listening.
• Document sessions in the EHR and escalate concerns as needed.
• Schedule visits, handle checkout and co-pays, and support billing workflows.

Skills

Microsoft Office

EMR/EHRs

CRMs

Written communication

Verbal communication

Customer care

Attention to detail

Education

Bachelor's Degree

Associate's Degree

Clinical certification

Job description

Greenbrook Mental Wellness Centres is seeking a patient-focused technician to deliver TMS and esketamine therapies at outpatient centers. This full-time position involves floating between Cary area centres with shifts between 7am–7pm, offering specialised training and growth opportunities.

You will perform device setup, collect consent forms, monitor patients, document care in the EHR, and assist with scheduling and insurance workflows. Travel across the region is required.