Regional Technical Program Manager, Data Center Operations

CoreSite, LLC

Santa Clara (CA)

Hybrid

USD 90,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Medical coverage starting day one

401(k) with company match

Employee Stock Purchase Plan (ESPP)

PTO and holidays

Wellness reimbursements

Technology stipend

Educational reimbursement

Charitable donation matching

Financial coaching

Family support

Pet insurance

Job summary

CoreSite, LLC is seeking a Regional Technical Program Manager to lead field operations initiatives, training, and continuous improvement across our data center operations. You will develop and implement service delivery changes, train personnel, and drive safety and quality improvements in a hybrid work setting.

The role requires 8+ years in data center operations and program management, with strong cross-functional leadership.

Qualifications

8+ years of experience in data center operations and project/program management.
Bachelor's degree from an accredited college or university.
Strong communication and cross-functional leadership skills.

Responsibilities

Provide analytics and recommendations on the placement of new field operations personnel to include systems training and operational qualifications.
Drive definition, development and implementation of service delivery, maintenance, quality control, and safety process changes aimed at driving field operations productivity and effectiveness.
Provide user support and training for key field operations tools and processes.
Lead change management activities for field operations initiatives.
Assist in troubleshooting and resolving process and system issues that inhibit field operations productivity.
Develop expertise in service delivery best practices, maintenance and repair performance, quality control, and safety from both an internal perspective and a customer perspective.