Regional TPM – Data Center Ops (Hybrid, 50% Travel)

CoreSite; Secaucus (NJ); Híbrido; USD 90 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage starting day one

401(k) with 5% company match

Employee Stock Purchase Plan (ESPP)

PTO and holidays + volunteering leave

Parking or transit support

Resumo da oferta

CoreSite is seeking a Regional Technical Program Manager to improve field operations performance by creating training programs, supporting processes, and leading change management initiatives. You will analyze data, document best practices, and ensure personnel are trained and qualified to deliver services effectively.

You will drive service delivery changes, develop operational tools and dashboards, and collaborate with Engineering, Procurement, and IT teams to promote operational excellence.

Qualificações

• 8+ years of experience in data center operations and project/program management.
• Bachelor’s degree from an accredited college or university.
• Knowledge of the data center, internet and telecommunications industries.
• Experience working with various field operations enablement/productivity software applications.

Responsabilidades

• Provide analytics and recommendations on placement of new field operations personnel, including systems training.
• Drive definition, development and implementation of service delivery, maintenance, quality control, and safety process changes.
• Provide user support and training for key field operations tools and processes.
• Lead change management activities for field operations initiatives.
• Assist in troubleshooting and resolving process and system issues that inhibit field operations productivity.
• Develop expertise in service delivery, maintenance, quality control, and safety from internal and customer perspectives.
• Develop, implement, and score drill scenarios used in training site personnel.
• Promote CoreSite culture and values.

Conhecimentos

Project management

Program management

Lean Six Sigma

Vendor management

Communication skills

Cross-functional collaboration

Training development

Data center operations

Formação académica

Bachelor’s degree

Ferramentas

Field operations software

Dashboards/operational tools

Descrição da oferta de emprego

CoreSite is seeking a Regional Technical Program Manager to improve field operations performance by creating training programs, supporting processes, and leading change management initiatives. You will analyze data, document best practices, and ensure personnel are trained and qualified to deliver services effectively.

You will drive service delivery changes, develop operational tools and dashboards, and collaborate with Engineering, Procurement, and IT teams to promote operational excellence.