Data Center Technical Program Manager — Training & Change Lead

CoreSite, LLC; Chicago (IL); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical coverage starting day one

401(k) with company match

Employee Stock Purchase Plan (ESPP)

PTO & holidays

Parking or transit support

Job summary

CoreSite is seeking a Regional Technical Program Manager to join our Data Center Operations Programs team in Chicago. You will lead improvements in field operations by developing training, supporting systems, and driving change management to boost productivity, quality, and safety.

You will analyze operational data, document best practices, and collaborate on continuous improvement with Engineering, Procurement, and IT. Travel up to 50% and hybrid on-site presence are expected.

Qualifications

• 8+ years of experience in data center operations and project/program management.
• Bachelor's degree from an accredited college or university
• Knowledge of the data center, internet and telecommunications industries
• Experience working with various field operations enablement/productivity software applications

Responsibilities

• Provide analytics and recommendations on placement of new field operations personnel to include systems training and operational qualifications.
• Drive definition, development and implementation of service delivery, maintenance, quality control, and safety process changes.
• Provide user support and training for key field operations tools and processes.
• Lead change management activities for field operations initiatives.
• Assist in troubleshooting and resolving process and system issues that inhibit field operations productivity.
• Develop expertise in service delivery best practices, maintenance and repair performance, quality control, and safety.
• Participate in departmental steering meetings.
• Attend service delivery and maintenance activities to review and assess best practices and share them departmentally.
• Analyze and share departmental reporting results to identify productivity inhibitors in the field; partner with Continuous Improvement to address cross-organizational issues; apply Lean Six Sigma principles.
• Develop, implement, and score drills for training site personnel.
• Promote CoreSite's culture and core values.

Skills

Hybrid work

Travel 50%

Executive presentations

Cross-functional leadership

Vendor management

Budgets & projects

Education

Bachelor's degree

Job description

CoreSite is seeking a Regional Technical Program Manager to join our Data Center Operations Programs team in Chicago. You will lead improvements in field operations by developing training, supporting systems, and driving change management to boost productivity, quality, and safety.

You will analyze operational data, document best practices, and collaborate on continuous improvement with Engineering, Procurement, and IT. Travel up to 50% and hybrid on-site presence are expected.