Hybrid Technical Program Manager - Data Center Ops & Training

CoreSite, LLC; Denver (CO); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical coverage day one

401(k) matching

Employee Stock Purchase Plan

Paid time off

Wellness reimbursements

Job summary

CoreSite is seeking a Regional Technical Program Manager to enhance field operations performance through training, systems support, and process improvements in a data center setting. You will analyze data, develop best practices, and lead changes across departments to boost productivity, quality and safety.

The role requires 8+ years in data center operations and program management, a bachelor’s degree, and strong communication skills. Travel up to 50% and a hybrid on-site schedule are typical.

Qualifications

• 8+ years of experience in data center operations and project/program management.
• Knowledge of the data center, internet and telecommunications industries.
• Experience working with various field operations enablement/productivity software applications.
• Excellent written and verbal communication skills.
• Ability to lead cross-functional programs and manage external vendor relationships.
• Oversee budgets, projects, and multiple priorities in fast-paced environments.
• Develop and deliver executive-level presentations, operational tools, dashboards and training programs.

Responsibilities

• Provide analytics and recommendations on the placement of new field operations personnel to include systems training and operational qualifications.
• Drive development and implementation of service delivery, maintenance, quality control, and safety process changes to improve field productivity.
• Provide user support and training for field operations tools and processes.
• Lead change management activities for field operations initiatives.
• Assist in troubleshooting and resolving process and system issues that affect productivity.
• Develop, implement, and score drill scenarios used in training site personnel.
• Promote CoreSite culture and core values.

Education

Bachelor's degree

Job description

CoreSite is seeking a Regional Technical Program Manager to enhance field operations performance through training, systems support, and process improvements in a data center setting. You will analyze data, develop best practices, and lead changes across departments to boost productivity, quality and safety.

The role requires 8+ years in data center operations and program management, a bachelor’s degree, and strong communication skills. Travel up to 50% and a hybrid on-site schedule are typical.