Regional Service Leader, Northeast: Service Excellence

GVW Group; Oregon (WI); Remote; USD 65,000 - 90,000; Full time

Job summary

A leading logistics company is seeking a Regional Service Manager to oversee service delivery and ensure customer satisfaction. This role involves developing relationships with dealerships and troubleshooting service-related issues. Candidates must have a bachelor's degree and experience in the Heavy-Duty Truck industry. The job requires frequent travel and excellent problem-solving and communication skills. Join a dynamic team and contribute to service excellence across the region.

Qualifications

• Bachelor's degree from a four-year college or university.
• 3-5 years related experience or equivalent education.
• Previous experience in the Heavy-Duty Truck industry is required.

Responsibilities

• Manage overall service delivery and customer satisfaction.
• Develop corrective action plans with dealerships.
• Track and report product and technical issues.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Teamwork

Quality Management

Cost Consciousness

Organizational Support

Judgment

Professionalism

Dependability

Education

Bachelor’s degree (B.A.)

3-5 years related experience

Tools

MS Office

AXIS (Team Center Engineering)

Job description

A leading logistics company is seeking a Regional Service Manager to oversee service delivery and ensure customer satisfaction. This role involves developing relationships with dealerships and troubleshooting service-related issues. Candidates must have a bachelor's degree and experience in the Heavy-Duty Truck industry. The job requires frequent travel and excellent problem-solving and communication skills. Join a dynamic team and contribute to service excellence across the region.