Regional Field Service Operations Leader

Kenco Logistics; United States; Remote; USD 83,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

HSA/HRA/FSA

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

401(k)

Paid Time Off

Paid Holidays

Job summary

Kenco Logistics is seeking a Regional Service Manager to oversee Service Managers and technicians within an assigned region, driving operational excellence and profitability for our Material Handling Solutions. You will set goals, monitor performance, and coordinate with customers to ensure service needs are met.

Travel is expected 50%–75% to support field activities. The ideal candidate has a Bachelor’s degree in Logistics or Business, 4+ years of field service or operations leadership, and

Qualifications

• Bachelor’s degree in Logistics, Business Administration, or related required or equivalent years of experience.

Responsibilities

• Develops and implements operations procedures and guidelines to ensure that customer repair orders, installation or PM visits are done in a professional and timely manner to ensure solid profit margins.
• Provides direction and guidance to Service Managers and technicians for operational excellence, monitors training processes to ensure quality training of employees and enforces company policies and procedures in an appropriate fashion.
• Provides goals and objectives to Service Managers and technicians to meet current and future service needs.
• Ensure Service Managers and technicians service billing efficiency ratio is at or above 75%.
• Measure and Increase utilization of technician at or above 85%.
• Address all service and warranty issues in a timely manner.
• Analyze and insure the profitability of planned maintenance programs.
• Insure the training targets are achieved and maintained in all areas where training expectations are established.
• Interact with key customers if issues arise that need escalation and work with customer groups to ensure all service needs are met.

Skills

Communication skills

Planning

Negotiation

Troubleshooting

Organizational skills

Interpersonal skills

Leadership

Analytical thinking

Education

Bachelor’s degree in Logistics, Business Administration, or related

Tools

Microsoft Office

PowerPoint

Excel

Job description

Kenco Logistics is seeking a Regional Service Manager to oversee Service Managers and technicians within an assigned region, driving operational excellence and profitability for our Material Handling Solutions. You will set goals, monitor performance, and coordinate with customers to ensure service needs are met.

Travel is expected 50%–75% to support field activities. The ideal candidate has a Bachelor’s degree in Logistics or Business, 4+ years of field service or operations leadership, and