Referral Support Specialist: Healthcare Coordination

Well Care Health; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Well Care Health in Charlotte, NC is seeking a Sales Support Specialist to manage referral portals, validate SOC/ROC packets, and coordinate referrals across branches. You will ensure timely handoffs and compliant documentation while supporting Account Executives, Clinical Intake, and branch leadership.

The role emphasizes fast, accurate processing within 15 minutes of receipt, with a focus on quality, confidentiality, and coordination across teams to sustain continuity of care and regional

Qualifications

• High School Diploma or equivalent.
• Healthcare or referral intake experience preferred.
• Strong communication and customer-service skills.
• Proficient with Microsoft Office and Teams.

Responsibilities

• Monitor referral portals and review incoming referrals for designated branches.
• Apply criteria to accept, decline, or escalate referrals within 15 minutes.
• Retrieve and validate SOC and ROC referral packets with required data.
• Upload SOC/ROC packets to Mosai platform and channels as directed.
• Track referral disposition and missing documentation through completion.
• Support Home Health and Hospice referral coordination as needed.
• Maintain confidentiality and HIPAA compliance.

Skills

Communication skills

Customer service

Team collaboration

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Microsoft Teams

Electronic Medical Records

Referral portals

Job description

Well Care Health in Charlotte, NC is seeking a Sales Support Specialist to manage referral portals, validate SOC/ROC packets, and coordinate referrals across branches. You will ensure timely handoffs and compliant documentation while supporting Account Executives, Clinical Intake, and branch leadership.

The role emphasizes fast, accurate processing within 15 minutes of receipt, with a focus on quality, confidentiality, and coordination across teams to sustain continuity of care and regional