Referral Operations Specialist - Flexible Hours

Well Care Health; Advance (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Well Care Health is seeking a Sales Support Specialist to manage standardized regional referral coverage and provide referral‑management support for assigned branches. You will monitor incoming referrals, validate SOC/ROC packets, coordinate handoffs, and track documentation to ensure timely and compliant care decisions across regions.

You will work closely with Account Executives, Clinical Intake, Clinical Managers, and branch leadership to ensure accurate documentation, continuity of care, and

Qualifications

• Educational requirement: High School Diploma or equivalent.
• At least two years of computer experience, preferably in healthcare.
• Experience in customer service, referral intake, portal management, or medical insurance verification preferred.

Responsibilities

• Monitor assigned referral portals and review referrals for the designated branch/region.
• Apply standardized criteria to accept, decline, or escalate referrals.
• Retrieve, review, and validate SOC and ROC referral packets and related docs.
• Complete referral handoffs through Mosai platform and channels.
• Track disposition, missing docs, escalations, and outstanding requirements through completion.
• Support Home Health and Hospice referral coordination and identify non-billable discharges.
• Maintain confidentiality and compliance with HIPAA and Well Care policies.

Skills

Referral management

Customer service

Microsoft Office

EMR systems

Education

High School Diploma

Tools

Mosai platform

Referral portals

Microsoft Teams

Job description

Well Care Health is seeking a Sales Support Specialist to manage standardized regional referral coverage and provide referral‑management support for assigned branches. You will monitor incoming referrals, validate SOC/ROC packets, coordinate handoffs, and track documentation to ensure timely and compliant care decisions across regions.

You will work closely with Account Executives, Clinical Intake, Clinical Managers, and branch leadership to ensure accurate documentation, continuity of care, and