Regional Operations Lead: Customer Delivery & Efficiency

Socket.dev; Caddo Mills (TX); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision Insurance

401(k) Matching

Educational Reimbursement

Paid Holidays

Annual Bonus Eligibility

Job summary

Zurn Elkay Water Solutions Corporation seeks a Manager – Regional Operations Support to oversee regional customer service and operations, ensure efficient order management, backlog resolution, and strong customer satisfaction. You will lead process improvements, manage escalations, and align regional performance with corporate KPIs.

The role requires 5 years in related fields, a Bachelor's degree, and proven leadership in high-volume, customer-facing operations.

Qualifications

• Bachelor's Degree or equivalent experience.
• 5 years in the field or in a related area.
• Must be detail oriented and versatile.
• Proficient with data management and strong problem solving skills necessary.
• Ability to communicate well on different levels within the organization and with customers.
• Ability to work well on your own and in a team environment.
• Proven success leading teams in high-volume, customer-facing operations.
• Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.
• High level of energy, drive, enthusiasm, initiative, commitment and professionalism.
• Extremely strong problem solver and communication skills.

Responsibilities

• Oversees regional customer service and operations to ensure efficiency.
• Drive process improvements and manage escalations.
• Align regional performance with corporate KPIs.
• Manage regional sales backlog and product fulfillment.
• Monitor inventory levels and minimize losses.
• Ensure timely dispatch of goods to destinations.
• Lead and develop team members.
• Use Salesforce and Dynamics 365 for reporting.

Skills

Data management

Problem solving

Communication

Team leadership

Analytical thinking

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce

Microsoft Dynamics 365

Job description

Zurn Elkay Water Solutions Corporation seeks a Manager – Regional Operations Support to oversee regional customer service and operations, ensure efficient order management, backlog resolution, and strong customer satisfaction. You will lead process improvements, manage escalations, and align regional performance with corporate KPIs.

The role requires 5 years in related fields, a Bachelor's degree, and proven leadership in high-volume, customer-facing operations.