Regional Operations & Fulfillment Manager

Socket.dev; Norcross (GA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

Matching 401(k) contribution

Health Savings Account

Up to 3 weeks starting vacation

12 paid holidays

Annual bonus eligibility

Educational reimbursement

Matching gift program

Employee stock purchase plan

Job summary

Zurn Elkay Water Solutions Corporation in the United States invites applications for a Manager – Regional Operations Support. This role oversees regional customer service and operations, ensuring efficient order management, backlog resolution, and high customer satisfaction.

You will drive process improvements, manage escalations, and align regional performance with corporate KPIs. You will lead a team, coordinate with area sales and service center operations, monitor inventory, and ensure

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years in the field or in a related area.
• Proficient with data management and strong problem solving skills necessary.
• Ability to communicate well on different levels within the organization and with customers.
• Ability to work well on your own and in a team environment.
• Proven success leading teams in high-volume, customer-facing operations.
• Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.

Responsibilities

• Oversees regional customer service and operations, ensuring efficiency in order management, backlog resolution, and customer satisfaction.
• Drive process improvements, manage escalations, and align regional performance with corporate KPIs.
• Lead and direct the work of others; develop team members and coaching.

Skills

Data management

Problem solving

Communication skills

Team leadership

Customer-facing operations

Analytics & automation

High energy & initiative

Education

Bachelor's degree or equivalent

Tools

Salesforce

Dynamics 365

Job description

Zurn Elkay Water Solutions Corporation in the United States invites applications for a Manager – Regional Operations Support. This role oversees regional customer service and operations, ensuring efficient order management, backlog resolution, and high customer satisfaction.

You will drive process improvements, manage escalations, and align regional performance with corporate KPIs. You will lead a team, coordinate with area sales and service center operations, monitor inventory, and ensure