Regional Operations & Customer Experience Manager

Zurn Elkay (Elkay Manufacturing); Erie (Erie County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision, STD, LTD, AD&

Life Insurance

Matching 401(k) Contribution

Health Savings Account

Vacation (3 weeks, may increase with 1

12 Paid Holidays

Annual Bonus Eligibility

Educational Reimbursement

Matching Gift Program

Employee Stock Purchase Plan - company

Job summary

Zurn Elkay Water Solutions Corporation in Erie, PA is seeking a Manager - Regional Operations Support to lead regional customer service and operations, driving process improvements and KPI alignment. The role collaborates with the Area Sales Manager and Service Center Operations to meet sales targets and enhance customer satisfaction.

The position requires experience in high-volume, customer-facing operations, strong data management and problem-solving skills, and the ability to coach and

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years in the field or in a related area.
• Detail oriented and versatile.
• Data management and strong problem solving skills necessary.
• Ability to communicate well on different levels within the organization and with customers.
• Ability to work well on your own and in a team environment.
• Proven success leading teams in high-volume, customer-facing operations.
• Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.

Responsibilities

• Manages the execution of all aspects of customer delivery for demand and fulfillment targets.
• Manages the regional sales backlog, product fulfillment within our Rep warehouses, and customer relations.
• Partners with Area Sales Manager and Service Center Operations team to deliver on sales targets and overall customer satisfaction for the region.
• Monitors inventory levels to manage expenses, minimize loss, and maximize revenue.
• Ensure that goods are dispatched on time to the appropriate destinations and in the expected quantities.
• Manages the distribution of products to ensure maximum efficiency, quality, and customer service at the least possible cost.
• Oversees customer order workflows and resolve shipment issues with Operations teams.
• Manages regional sales backlogs, and identify operational inefficiencies with Operation team.
• Utilizes software tools (e.g. Salesforce, Microsoft Dynamics 365) for reporting and training.
• Handles escalations and improves customer experience.

Skills

Data management

Problem solving

Communication

Leadership

Teamwork

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce

Microsoft Dynamics 365

Job description

Zurn Elkay Water Solutions Corporation in Erie, PA is seeking a Manager - Regional Operations Support to lead regional customer service and operations, driving process improvements and KPI alignment. The role collaborates with the Area Sales Manager and Service Center Operations to meet sales targets and enhance customer satisfaction.

The position requires experience in high-volume, customer-facing operations, strong data management and problem-solving skills, and the ability to coach and