Regional Operations & Customer Delivery Manager

Zurn Elkay Water Solutions; Norcross (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary

Medical/Dental/Vision

401(k) Matching

Health Savings Account

Vacation time

Holidays

Job summary

Zurn Elkay Water Solutions Corporation is seeking a Regional Operation Support Manager to lead regional customer service and operations, ensuring efficient order management and backlog resolution. You will drive process improvements, manage escalations, and align regional performance with corporate KPIs.

Responsibilities include managing delivery, inventory, and routing, partnering with sales and service centers, and leveraging Salesforce/Microsoft Dynamics 365 for reporting.

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years in the field or in a related area.
• Must be detail oriented and versatile.
• Proficient with data management and strong problem solving skills.
• Ability to communicate well on different levels within the organization and with customers.
• Ability to work well on your own and in a team environment.
• Proven success leading teams in high-volume, customer-facing operations.
• Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.
• High level of energy, drive, enthusiasm, initiative, commitment and professionalism.
• Extremely strong problem solver and communication skills.

Responsibilities

• Oversee regional customer delivery for demand and fulfillment targets.
• Manage regional sales backlog and product fulfillment in Rep warehouses.
• Partner with Area Sales Manager and Service Center Ops to achieve sales targets and satisfaction.
• Monitor inventory to control expenses and maximize revenue.
• Ensure timely dispatch of goods to destinations and quantities.
• Distribute products for max efficiency, quality, and service at low cost.
• Oversee order workflows and resolve shipment issues with Operations.
• Identify operational inefficiencies with the Operations team.
• Utilize Salesforce and Microsoft Dynamics 365 for reporting and training.
• Handle escalations and improve customer experience.

Skills

Detail oriented

Strong problem solving

Communication

Team leadership

Customer-facing operations

Analytics/AI/Automation

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Microsoft Dynamics 365

Job description

Zurn Elkay Water Solutions Corporation is seeking a Regional Operation Support Manager to lead regional customer service and operations, ensuring efficient order management and backlog resolution. You will drive process improvements, manage escalations, and align regional performance with corporate KPIs.

Responsibilities include managing delivery, inventory, and routing, partnering with sales and service centers, and leveraging Salesforce/Microsoft Dynamics 365 for reporting.