Regional Onsite IT Support Manager

SPS North America Inc.; Texas; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Employee Recognition

Paid Time Off

Bonuses

Benefits Package

Job summary

SPS North America Inc. is seeking an Onsite Tech Support Manager to lead a multi-region team of IT professionals, including leads, associates, interns and consultants. You will set priorities, standards and policies, drive technology solutions, and present recommendations to senior management.

You will engage with agency stakeholders, manage multiple projects, and ensure delivery of department objectives. The role requires strong people leadership and hands-on technical planning across sites.

Qualifications

• Bachelor's degree in Computer Science, Information Systems or equivalent; IT experience required.
• 6+ years IT experience; 3+ years IT management.
• Experience managing IT operations and a portion of an IT budget.
• Experience implementing ITIL best practices.
• Experience interacting with business sponsors and stakeholders.

Responsibilities

• Identify and resolve critical events; escalate when needed.
• Hire, promote and manage team capacity; coach and develop staff.
• Manage projects to deliver on time and within budget; report to PMO.
• Provide technical consultation on long-range strategy and new solutions.
• Communicate project status and manage expectations with business and IT.
• Identify process improvements and train teams accordingly.
• Maintain a flexible schedule and be available for after-hours support.
• Local travel between sites; occasional travel to nearby sites.

Skills

IT management

Project management

ITIL

Budget management

Stakeholder management

Education

Bachelor's degree in Computer Science/Information Systems or equivalent

Job description

SPS North America Inc. is seeking an Onsite Tech Support Manager to lead a multi-region team of IT professionals, including leads, associates, interns and consultants. You will set priorities, standards and policies, drive technology solutions, and present recommendations to senior management.

You will engage with agency stakeholders, manage multiple projects, and ensure delivery of department objectives. The role requires strong people leadership and hands-on technical planning across sites.