IT Support Manager — On-Site NYC & Field IT Lead

SA Hospitality Group; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

SA Hospitality Group is seeking an IT Support Manager to lead on-site IT support across NYC locations, ensuring timely resolution of issues, and coordinating with vendors. You will diagnose, troubleshoot, and guide users through solutions while maintaining ticketed records and proactive maintenance.

You will manage hardware, software, networking, and VOIP/cloud phone systems, with weekend site visits as needed. Strong communication and organizational skills are essential.

Qualifications

• Must be well-versed in Windows Server and workstation administration.
• Experience with firewall tech, antivirus/antispam, and user administration.
• Solid knowledge of MS Office, Outlook, PowerPoint, browsers and OS utilities.
• Ability to diagnose and resolve basic technical issues and perform on-site visits.
• Strong networking understanding and remote administration tools experience.
• Experience with VOIP/cloud phone systems and vendor coordination.

Responsibilities

• Assist IT Director in various ongoing and new projects.
• Visit NYC restaurant locations on-site, including weekends.
• Serve as first point of contact for assistance via in person, phone, email, or ticket system.
• Troubleshoot by asking questions and diagnosing issues.
• Research solutions and present likely fixes to users.
• Walk customers through steps to resolve issues remotely or on-site.
• Record problems/events and resolutions in ticketing system.
• Provide status updates and follow-ups to users.
• Resolve desktop hardware/software issues on-site as needed.
• Support POS systems and VOIP/cloud phone setups.
• Relocate computers, monitors and related equipment as required.
• Troubleshoot wired and wireless networks and support mobile devices.
• Maintain office tech like printers, projectors, and conference equipment.
• Implement preventative maintenance procedures for users.

Skills

Quick learner

Problem solving

Detail oriented

Organized

Multi-project tracking

Time management

Project management

Customer-oriented

Interpersonal skills

Verbal communication

Written communication

English proficiency

Tools

Windows Server Administration

Windows Workstation Administration

Firewall Technology

Antivirus/Antispam

Windows User administration

MS Office suite

Outlook

PowerPoint

Web browsers

Remote Desktop / Terminal Services

Networking concepts

VOIP/Cloud phone systems

Printers/Projectors/TVs

Job description

SA Hospitality Group is seeking an IT Support Manager to lead on-site IT support across NYC locations, ensuring timely resolution of issues, and coordinating with vendors. You will diagnose, troubleshoot, and guide users through solutions while maintaining ticketed records and proactive maintenance.

You will manage hardware, software, networking, and VOIP/cloud phone systems, with weekend site visits as needed. Strong communication and organizational skills are essential.