On-Site Client Service Lead

SPS North America; Santa Clara (CA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefits: Medical, Dental, Vision, 401

Job summary

SPS North America is seeking a Client Service Supervisor to sit on-site with our client and oversee multiple sites or projects. You will lead daily service delivery, manage staff, and ensure client satisfaction while adhering to SPS policies.

Reporting to the Client Service Manager or equivalent leadership, you will drive process improvements, manage budgets, and maintain strong client communication across cross-functional teams. Local travel up to 25% is required.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• 3+ years in high-level relationship building and operational management.
• Experience supervising 5–10 employees.
• Ability to interact with C-level executives.
• Solid selling skills.
• Industry experience is a plus.
• Driven by client satisfaction with diplomacy and ownership.
• Strong team approach to account management.
• Creative strategic thinking and performance.
• Professional appearance and adherence to policies.

Responsibilities

• Lead day-to-day service delivery and client request management.
• Ensure KPI/SLA compliance and meet all client and SPS deadlines.
• Manage site operations, staffing, schedules, resources, and vendor partnerships.
• Oversee financial performance, budgeting, P&L, profitability, and account growth.
• Maintain client and employee satisfaction; coach, develop, evaluate, and retain team members.
• Ensure compliance with SPS policies, safety, security, and regulatory standards.
• Resolve operational issues, incidents, and escalations in a timely manner.
• Drive process improvements, operational excellence, and special projects.
• Maintain strong communication with clients, leadership, and cross-functional teams.
• Results-driven and client-focused.
• High integrity with strong business ethics.
• Excellent communication, presentation, and interpersonal skills.
• Exceptional customer service with a professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive matters.
• Patient, tactful, and skilled in managing difficult situations.
• Effective listener and clear communicator.
• Professional, personable, and knowledgeable in client-facing environments.
• Adaptable and able to manage multiple priorities simultaneously.

Skills

Relationship building

Operational management

Staff supervision

C-level interaction

Selling skills

Industry experience

Client satisfaction

Diplomacy

Team oriented

Strategic thinking

Professional appearance

Education

High School Diploma

Bachelor's degree preferred

Job description

SPS North America is seeking a Client Service Supervisor to sit on-site with our client and oversee multiple sites or projects. You will lead daily service delivery, manage staff, and ensure client satisfaction while adhering to SPS policies.

Reporting to the Client Service Manager or equivalent leadership, you will drive process improvements, manage budgets, and maintain strong client communication across cross-functional teams. Local travel up to 25% is required.