Onsite Client Services Lead - Ops & Growth

SPS North America, Inc; Santa Clara (CA); Vor Ort; USD 45.000 - 48.000; Vollzeit

Benefits dieser Stelle

Career Growth

Learning & Development

Zusammenfassung

SPS North America, Inc. on-site Client Service Supervisor role overseeing multiple client sites and projects. You will lead daily service delivery, manage staff, and ensure client satisfaction while upholding SPS policies.

Reporting to the Client Service Manager, you will coordinate with cross-functional teams, monitor KPI/SLA performance, and drive operational excellence. The role requires strong communication, integrity, and the ability to handle difficult situations.

Qualifikationen

• Minimum of 3+ years of experience in high level relationship building and operational management.
• Previous management experience supervising 5-10 employees.
• Ability to interact effectively with C-level executives.
• Strong diplomacy, ownership and client satisfaction focus.
• Industry related experience a plus.

Aufgaben

• Lead day-to-day service delivery and client request management.
• Ensure KPI/SLA compliance and meet deadlines.
• Manage site operations, staffing, schedules, resources, and vendor partnerships.
• Oversee financial performance, budgeting, P&L, profitability, and account growth.
• Maintain high levels of client and employee satisfaction; coach and develop team.
• Ensure compliance with policies, safety, and regulatory standards.
• Drive process improvements and cross-functional communication.

Kenntnisse

Relationship building

Operational management

People management

Client communication

C-level interaction

Ausbildung

High School Diploma

Bachelor's degree (preferred)

Jobbeschreibung

SPS North America, Inc. on-site Client Service Supervisor role overseeing multiple client sites and projects. You will lead daily service delivery, manage staff, and ensure client satisfaction while upholding SPS policies.

Reporting to the Client Service Manager, you will coordinate with cross-functional teams, monitor KPI/SLA performance, and drive operational excellence. The role requires strong communication, integrity, and the ability to handle difficult situations.