Regional On-Site Support Specialist

Canon U.S.A., Inc.; Wellesley (MA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon swag

Job summary

Canon U.S.A., Inc. is seeking an Area Support I Representative in the Boston region. This role delivers prompt on-site support across sites, handling front-office tasks, copy/print, mail and reception duties, and ensuring client satisfaction.

You will cover multiple locations, adapt to changing schedules, and collaborate with account teams to maintain smooth operations. Requires HS diploma and willingness to learn, with ability to lift up to 50 lbs and travel between locations.

Qualifications

• HS Diploma, GED, or equivalent experience required.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Must be willing to learn new skills and interact with new teams on a regular basis.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Informs supervisor promptly of potential problems or customer concerns.
• Responds promptly to management and client requests via emails, phone calls, text messages and verbal.
• Maintains strong focus on customer service and satisfaction.
• Supports the creation of the Site Procedure Guide to document account processes.
• Covers multiple sites and various services (Print/Copy, Mail, Reception, Shipping, Inventory) as assigned.
• Attends cross-functional trainings to ensure coverage when short-staffed.
• Provides site coverage with schedule/location flexibility as needed.
• Collaborates with account teams to ensure smooth transition of responsibility with minimal impact to client services.
• Performs routine maintenance and upkeep of reprographic and office equipment.
• Handles shipping/receiving and file room duties as required at each location.

Skills

Customer service

Communication skills

Basic computer skills

Multitasking

Willingness to learn

Ability to work with minimal-supervis

OT availability

Driving between client locations

Lifting up to 50 lbs

Standing/walking for long periods

Education

HS Diploma or GED

Job description

Canon U.S.A., Inc. is seeking an Area Support I Representative in the Boston region. This role delivers prompt on-site support across sites, handling front-office tasks, copy/print, mail and reception duties, and ensuring client satisfaction.

You will cover multiple locations, adapt to changing schedules, and collaborate with account teams to maintain smooth operations. Requires HS diploma and willingness to learn, with ability to lift up to 50 lbs and travel between locations.