Regional Learning & Performance Leader

Amazon; Bridgewater (MA); On-site; USD 78,000 - 121,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Learning Regional Manager to shape the learning experience and performance of fulfillment center associates across multiple sites in the U.S. This role drives training initiatives, analyzes performance metrics, and implements strategic L&D solutions to boost operational excellence.

Frequent travel to sites and collaboration with NA L&D colleagues are expected. You will lead onboarding, develop learning strategies, and partner with senior leadership to drive improvements and

Qualifications

• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
• Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in FCs field Ops settings
• The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities
• Ability to influence leaders at all levels to understand their role in employee development and help build their skills.
• Experience in change management and process improvement activities, designing scalable solutions and implementing quickly

Responsibilities

• Drive site performance through deep analysis of metrics, providing actionable insights and solutions to leadership teams
• Lead and optimize new hire onboarding processes, including trainer program management and training delivery
• Develop and implement learning strategies to improve operational efficiency and associate development
• Partner with senior leadership to drive performance improvements through data-driven decisions
• Monitor and enhance training effectiveness across multiple processes and roles
• Provide coaching and mentorship to site leadership on learning and development best practices
• Develop reporting mechanisms that measure the effectiveness of training, to aid in assurance and process improvement
• Maintain close relationships with internal and external stakeholders, understanding our highest priority execution pain-points and opportunities, which will translate into learning solutions that improve performance
• Demonstrate excellent people management and learning facilitation skills

Skills

Adult Learning Theory

Virtual training facilitation

Soft Skills training

Technology Skills training

Stakeholder management

FCs field Ops settings

Education

Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business

Tools

Learning Management System (LMS)

Job description

Amazon is seeking a Learning Regional Manager to shape the learning experience and performance of fulfillment center associates across multiple sites in the U.S. This role drives training initiatives, analyzes performance metrics, and implements strategic L&D solutions to boost operational excellence.

Frequent travel to sites and collaboration with NA L&D colleagues are expected. You will lead onboarding, develop learning strategies, and partner with senior leadership to drive improvements and