Regional IT Field Technician - Onsite & Remote Support

The 20; Oklahoma; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with matching

Certification reimbursement

Advancement opportunities

Culture of excellence

Job summary

The 20 LLC is a premier MSP delivering enterprise-class IT services across industries. We seek a Regional Service Technician to diagnose and resolve issues on workstations, hardware, software, and networks both on-site in Oklahoma City and remotely as needed. Travel to Ardmore and Tulsa may be required.

You will handle hardware repairs, network cabling, VPN connectivity, and server basics, while maintaining thorough documentation and adhering to SOPs and KPIs.

Qualifications

• Practical experience with hardware assembly, disassembly, maintenance and repair.
• Strong knowledge of Windows OS installation, recovery, setup, updates and major software suites (eg Microsoft Office).
• Familiarity with antivirus, security and firewall technologies, including installation and recovery.
• Working knowledge of business networking including Active Directory, Group Policy, file sharing and server applications (Exchange, MS Server).
• Solid troubleshooting skills across OS, hardware and network issues, including malware and virus removal.
• Ability to identify and diagnose failed hardware components.
• Valid driver's license.

Responsibilities

• Identify, analyse and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals and entry-level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow‑up for every interaction.
• Prioritise and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line‑of‑business applications and basic server functions.
• Perform complete hardware repair, maintenance and security tasks from cleaning and component replacement to in‑depth diagnostics.
• Execute physical networking functions such as running network cables, installing patch panels and setting up rack enclosures, applying knowledge of wiring schema, tools and layouts.
• Install, reinstall, repair and configure software including operating systems, antivirus/security tools and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy, document work and provide recommendations for ongoing system health.

Skills

Customer communication

On-site support

Diagnostics

Hardware troubleshooting

Education

Net & Sec certifications

Tools

Active Directory

VPN

Job description

The 20 LLC is a premier MSP delivering enterprise-class IT services across industries. We seek a Regional Service Technician to diagnose and resolve issues on workstations, hardware, software, and networks both on-site in Oklahoma City and remotely as needed. Travel to Ardmore and Tulsa may be required.

You will handle hardware repairs, network cabling, VPN connectivity, and server basics, while maintaining thorough documentation and adhering to SOPs and KPIs.