Regional IT Field Technician - Onsite Support

The 20 MSP; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Certification reimbursement

Advancement opportunities

Culture of excellence

Job summary

The 20 MSP is seeking a Regional Service Technician to diagnose and resolve hardware, software, and network issues across workstations and servers. You will travel to client sites and provide on-site and remote support, ensuring documentation and follow-up for each interaction.

Candidates should demonstrate hands-on hardware repair skills, strong Windows IT knowledge, and the ability to work independently within established SOPs. A valid driver's license and willingness to travel are required.

Qualifications

• Experience with hardware assembly, disassembly, maintenance, and repair.
• Strong knowledge of Windows OS and Microsoft Office.
• Familiarity with antivirus, security, and firewall technologies.
• Working knowledge of business networking including Active Directory and server applications.
• Solid troubleshooting across OS, hardware, and network issues.
• Valid driver’s license.

Responsibilities

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry‑level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow‑up for every interaction.
• Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line‑of‑business applications, and basic server functions.
• Perform complete hardware repair, maintenance, and security tasks—from cleaning and component replacement to in‑depth diagnostics.
• Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
• Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Skills

Hardware repair

Windows OS

Networking basics

Virus removal

Active Directory

Group Policy

Office suite

Server familiarity

Education

A+, Net+, Sec+ certifications

Tools

Active Directory

Group Policy

MS Exchange

MS Server

VPN software

Job description

The 20 MSP is seeking a Regional Service Technician to diagnose and resolve hardware, software, and network issues across workstations and servers. You will travel to client sites and provide on-site and remote support, ensuring documentation and follow-up for each interaction.

Candidates should demonstrate hands-on hardware repair skills, strong Windows IT knowledge, and the ability to work independently within established SOPs. A valid driver's license and willingness to travel are required.