Regional IT Support Technician (Ops Tech)

Amazon; Kent (WA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits from Day 1

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to support Amazon Operations facilities in Kent, WA. You will troubleshoot interconnected systems, assist training, and travel regionally to support customers across multiple buildings.

This role requires strong customer service, experience with Windows/Mac/Linux, and a willingness to learn new technologies in a fast-paced operations environment. Competitive benefits apply from Day 1.

Qualifications

• 1+ years of Windows, Mac or Linux OS support.
• Experience in a dynamic environment with a high degree of customer service.
• Ability to lift up to 49 pounds and perform shifts up to 12 hours.
• Experience troubleshooting integrated and interdependent computer systems.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Operations facilities.
• Handling support requests across the network.
• Assisting in training new hires.
• Continuously learning new technologies.
• Supporting customers across multiple buildings and remote locations.
• Traveling within local or regional area to support customers.

Skills

IT Support

Troubleshooting

Customer Service

Windows

Mac

Linux

Tools

CompTIA A+

Cisco CCNA

Linux Redhat

AWS

Job description

Amazon is seeking an IT Support Associate II to support Amazon Operations facilities in Kent, WA. You will troubleshoot interconnected systems, assist training, and travel regionally to support customers across multiple buildings.

This role requires strong customer service, experience with Windows/Mac/Linux, and a willingness to learn new technologies in a fast-paced operations environment. Competitive benefits apply from Day 1.