IT Support Specialist II – Operations Technology

Amazon; Colorado Springs (CO); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Healthcare benefits

Parental leave (up to 20 weeks)

Casual dress code

401(k) matching

Job summary

Amazon is seeking an IT Support Associate II to support the operations team across facilities in a defined geographic area. You will troubleshoot IT equipment, handle support requests, and assist in training new hires.

The role emphasizes continuous learning, customer service excellence, and collaboration with multiple buildings and remote sites. Travel within the local region is required.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting complex systems

Customer service oriented

Willingness to learn

Communication skills

Tools

Windows OS

MacOS

Linux OS

Job description

Amazon is seeking an IT Support Associate II to support the operations team across facilities in a defined geographic area. You will troubleshoot IT equipment, handle support requests, and assist in training new hires.

The role emphasizes continuous learning, customer service excellence, and collaboration with multiple buildings and remote sites. Travel within the local region is required.