IT Support Associate II - Field Ops Tech

Socket.dev; Fargo (ND); On-site; USD 2,914,000 - 4,684,000; Full time

Benefits offered by this job

Healthcare from Day 1

401(k) matching

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to aid the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area. You will work across multiple disciplines and progress through career development opportunities, supported by a strong, inclusive culture.

Starting pay is competitive, with benefits from Day 1 and a casual dress code. The role requires traveling within local or regional areas to support customers in diverse building

Qualifications

• Experience troubleshooting integrated computer systems.
• Dynamic environment with strong customer service.
• Able to lift up to 49 lbs and stand for long shifts.
• 1+ year OS support (Windows/Mac/Linux).

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment for facilities.
• Handle support requests across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers across multiple buildings and remotely.
• Travel locally/regionally to assist customers.

Skills

OS support

Customer service

Training others

Technical troubleshooting

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

AWS

Job description

Amazon is seeking an IT Support Associate II to aid the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area. You will work across multiple disciplines and progress through career development opportunities, supported by a strong, inclusive culture.

Starting pay is competitive, with benefits from Day 1 and a casual dress code. The role requires traveling within local or regional areas to support customers in diverse building