IT Support Associate II, Ops Tech – Global Facilities

Amazon; Kentucky; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to join our Operations IT Services team supporting facilities across a defined regional area. You will troubleshoot and maintain IT equipment, assist in training new hires, and support customers in multiple buildings and remote locations.

We offer competitive benefits starting Day 1, a casual dress code, and opportunities for career development. The role involves occasional local travel to support operations and ensure reliable service for customers.

Qualifications

• 1+ years of Windows, Mac or Linux operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities
• Handle support requests and procedures across the network
• Assist in training new hires
• Continuously learn new technologies
• Support customers from multiple buildings in the area, as well as remote customers
• Travel within your local or regional area to support our customers

Skills

OS support (Windows/Mac/Linux)

Troubleshooting

Customer service

Job description

Amazon is seeking an IT Support Associate II to join our Operations IT Services team supporting facilities across a defined regional area. You will troubleshoot and maintain IT equipment, assist in training new hires, and support customers in multiple buildings and remote locations.

We offer competitive benefits starting Day 1, a casual dress code, and opportunities for career development. The role involves occasional local travel to support operations and ensure reliable service for customers.