IT Support Associate II — Global Operations Tech

Amazon; Hagerstown (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

Paid parental leave (up to 20 weeks)

Job summary

Amazon Operations IT is hiring an IT Support Associate II to assist the operations team across multiple facilities. You will resolve technical problems, support diverse environments, and participate in ongoing career development opportunities to progress within Amazon.

The role emphasizes hands-on IT equipment maintenance, customer service, and collaboration with nearby sites. Expect a fast-paced, safety-conscious environment with opportunities for advancement and comprehensive benefits.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience or equivalent.
• Experience troubleshooting integrated and interdependent computer systems.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours.
• Experience in a dynamic environment with a high degree of customer service.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs and standing/walking for shifts up to 12 hours.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

Windows/Mac/Linux support

Teamwork

Job description

Amazon Operations IT is hiring an IT Support Associate II to assist the operations team across multiple facilities. You will resolve technical problems, support diverse environments, and participate in ongoing career development opportunities to progress within Amazon.

The role emphasizes hands-on IT equipment maintenance, customer service, and collaboration with nearby sites. Expect a fast-paced, safety-conscious environment with opportunities for advancement and comprehensive benefits.