IT Support Associate II — Regional Ops Tech

Amazon; Upper Macungie Township (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Amazon IT Support Associate II in Ops Tech Solutions supports operations facilities across a defined geographic area, resolving technical problems and maintaining IT equipment. You will join a team that moves quickly, emphasizes service quality, and invests in career development.

Responsibilities include troubleshooting IT hardware and software, handling network support requests, assisting in training new hires, and learning new technologies.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
• Traveling within your local or regional area to support our customers.

Skills

IT troubleshooting

OS support

Customer service

Job description

Amazon IT Support Associate II in Ops Tech Solutions supports operations facilities across a defined geographic area, resolving technical problems and maintaining IT equipment. You will join a team that moves quickly, emphasizes service quality, and invests in career development.

Responsibilities include troubleshooting IT hardware and software, handling network support requests, assisting in training new hires, and learning new technologies.