IT Support Associate II — Regional Tech Troubleshooter

Amazon

New Stanton (Westmoreland County)

On-site

USD 32,000 - 51,000

Full time

14 days+

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health benefits starting Day 1

401(k) matching

Up to 20 weeks parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II for the Ops Tech Solutions team to support IT operations across facilities in a defined region. The role focuses on troubleshooting, equipment maintenance, and assisting new hires while collaborating with cross-functional teams.

The position offers growth opportunities with on-site responsibilities, travel within the local area, and a dynamic, customer-service oriented environment. Competitive pay and benefits are provided.

Qualifications

Experience troubleshooting integrated and interdependent computer systems.
Lift up to 49 pounds and stand/walk for shifts up to 12 hours.
1+ years of Windows, Mac or Linux operating systems support.

Responsibilities

Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
Handling support requests across the network.
Assisting in training new hires.
Continuously learning new technologies.
Supporting customers from multiple buildings and remote locations.
Travel within local or regional area to support customers.
Flexible shift rotation between days and nights.

Skills

IT Troubleshooting

Customer service

Tech support

Education

CompTIA A+

CompTIA Network+

CCNA

Tools

AWS

Cisco/CCNA

Red Hat Linux

Microsoft hardware

Job description

The position offers growth opportunities with on-site responsibilities, travel within the local area, and a dynamic, customer-service oriented environment. Competitive pay and benefits are provided.

Get your free, confidential resume review.

or drag and drop your file here.