Regional IT Support Technician II — Ops Tech

Amazon; Kansas City (KS); On-site; USD 49,000 - 78,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Parental leave

Job summary

Amazon is seeking an IT Support Associate II for Ops Tech Solutions to support IT operations in multiple facilities within a defined geographic area. You will troubleshoot, deploy, and maintain IT equipment and assist in training new hires, while supporting on-site and remote customers.

The role emphasizes continuous learning, dynamic customer service, and travel within the local/region to support the customer base.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience or equivalent
• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Windows/macOS/Linux support

Customer service

Heavy lifting

Troubleshooting IT equipment

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux Redhat

AWS

Job description

Amazon is seeking an IT Support Associate II for Ops Tech Solutions to support IT operations in multiple facilities within a defined geographic area. You will troubleshoot, deploy, and maintain IT equipment and assist in training new hires, while supporting on-site and remote customers.

The role emphasizes continuous learning, dynamic customer service, and travel within the local/region to support the customer base.