IT Support Specialist II — Ops Tech for Facilities

Amazon Inc.; Kansas City (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

Amazon.com Services LLC seeks an IT Support Associate II for Ops Tech Solutions to support operations facilities within a defined geographic area. You will troubleshoot IT problems, manage equipment, and participate in training new hires while traveling locally as needed.

Responsibilities include resolving tech issues across facilities, supporting both on-site and remote customers, and continuously learning new technologies to improve service delivery.

Qualifications

• Experience working with computer systems and troubleshooting.
• Strong customer service in a dynamic environment.
• Able to lift up to 49 pounds and perform shifts up to 12 hours.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests across the network.
• Assisting in training new hires.
• Continuously learning new technologies.
• Supporting customers from multiple buildings and remote locations.
• Traveling within local or regional area to support customers.

Skills

Computer systems experience

Customer service oriented

Physical ability to lift 49 lbs

Windows/Mac/Linux support

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

AWS

Microsoft hardware installation

Job description

Amazon.com Services LLC seeks an IT Support Associate II for Ops Tech Solutions to support operations facilities within a defined geographic area. You will troubleshoot IT problems, manage equipment, and participate in training new hires while traveling locally as needed.

Responsibilities include resolving tech issues across facilities, supporting both on-site and remote customers, and continuously learning new technologies to improve service delivery.