Operations IT Support Specialist II

Amazon Inc.; Irving (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare from Day 1

401(k) matching

Paid parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon.com Services LLC is seeking an IT Support Associate II to support operations facilities within a defined region. You will troubleshoot and maintain IT equipment, assist with training, and travel within the local/regional area to support customers across multiple buildings.

The role emphasizes customer service in a fast-paced environment, with day-one healthcare benefits and growth opportunities in Amazon Operations Technology Solutions.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Customer service experience in a dynamic environment.
• Able to lift up to 49 pounds and stand for up to 12 hours.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests across the network.
• Assisting in training new hires.

Skills

Windows support

Mac support

Linux support

Customer service

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon.com Services LLC is seeking an IT Support Associate II to support operations facilities within a defined region. You will troubleshoot and maintain IT equipment, assist with training, and travel within the local/regional area to support customers across multiple buildings.

The role emphasizes customer service in a fast-paced environment, with day-one healthcare benefits and growth opportunities in Amazon Operations Technology Solutions.