IT Support Associate II — Regional Ops IT, Training & Travel

Amazon Inc.; Canton (MS); On-site; USD 29,000 - 47,000; Full time

Job summary

Amazon.com Services LLC is seeking an IT Support Associate II for Ops Tech Solutions within the Amazon Operations network. You will support the operations team in resolving technical problems across facilities in a defined geographic area, spanning multiple disciplines and environments.

We encourage ongoing career development and learning, as you assist in training new hires and adopt new technologies. Expect competitive compensation, Day-1 benefits, and opportunities to grow with a global

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support customers.

Skills

IT support

Customer service

Multi-building support

Training new hires

Tools

Windows

Mac

Linux

Networking basics

Job description

Amazon.com Services LLC is seeking an IT Support Associate II for Ops Tech Solutions within the Amazon Operations network. You will support the operations team in resolving technical problems across facilities in a defined geographic area, spanning multiple disciplines and environments.

We encourage ongoing career development and learning, as you assist in training new hires and adopt new technologies. Expect competitive compensation, Day-1 benefits, and opportunities to grow with a global