Regional IT Support Engineer I — Networking & Systems

Socket.dev; Sumner (WA); On-site; USD 73,010,000 - 119,430,000; Full time

Job summary

Amazon’s Operations Technology Solutions team seeks an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise applications across sites in a defined geographical area.

You will troubleshoot straightforward problems and help keep networks and systems available during production hours, collaborating with regional teams to drive IT improvements and reliable service across multiple buildings.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers - reliable transportation is a must.

Skills

Windows Server

Networking basics

PC repair

IT service delivery

OS support

Education

High school or equivalent diploma

Tools

AD

DFS

Print Services

SCCM

DNS

DHCP

SSL

TCP/IP

Job description

Amazon’s Operations Technology Solutions team seeks an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise applications across sites in a defined geographical area.

You will troubleshoot straightforward problems and help keep networks and systems available during production hours, collaborating with regional teams to drive IT improvements and reliable service across multiple buildings.