IT Support Engineer I — Enterprise Network & Ops

Amazon; Mesa (AZ); On-site; USD 34,000 - 56,000; Full time

Job summary

Amazon is seeking an IT Support Engineer I to deliver high-quality technical support for computer hardware, operating systems, and enterprise applications across sites in the Mesa, AZ region. You will troubleshoot routine issues, implement solutions, and ensure systems are available during production hours.

The role emphasizes network and OS support in a corporate environment, with opportunities to work on local IT projects, travel within the area, and contribute to continuous improvement of IT

Qualifications

• Experience with Windows Server technologies and IT service delivery.
• Ability to troubleshoot in multi-user environments and on corporate networks.
• Comfort with supporting hardware, software, and enterprise applications.

Responsibilities

• Provide IT support across sites in a defined geographic area.
• Troubleshoot hardware, OS, and enterprise software issues.
• Maintain policies and procedures; support IT project delivery.
• Assist in root-cause analysis for operational issues.

Skills

Active Directory (AD)

DFS

Print Services

SCCM

Windows Server

Networking (DNS, DHCP, TCP/IP)

Operating systems (Windows, Mac, Linux

Education

High school diploma or equivalent

Job description

Amazon is seeking an IT Support Engineer I to deliver high-quality technical support for computer hardware, operating systems, and enterprise applications across sites in the Mesa, AZ region. You will troubleshoot routine issues, implement solutions, and ensure systems are available during production hours.

The role emphasizes network and OS support in a corporate environment, with opportunities to work on local IT projects, travel within the area, and contribute to continuous improvement of IT