IT Support Engineer I - Global Ops & Networking

Amazon; Dallas (TX); On-site; USD 34,000 - 56,000; Full time

Job summary

Amazon is hiring an IT Support Engineer I to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You will troubleshoot straightforward problems that do not have defined SOPs.

The role includes travel within your local area to support customers, collaboration with management and staff for continuous improvement of IT solutions, and contributing to a fast, reliable

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment experience.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of supporting and maintaining a corporate network environment experience.
• High school or equivalent diploma.

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Windows Server AD

DNS & DHCP

Cross-platform support (Windows, Mac,

Education

High school or equivalent diploma

Tools

SCCM

Job description

Amazon is hiring an IT Support Engineer I to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You will troubleshoot straightforward problems that do not have defined SOPs.

The role includes travel within your local area to support customers, collaboration with management and staff for continuous improvement of IT solutions, and contributing to a fast, reliable