Regional IT Support Associate – Operations Technology

Amazon Inc.; Plainfield (IN); Hybrid; USD 79,200,000 - 108,140,000; Full time

Job summary

Amazon.com Services LLC is seeking an IT Support Associate II to support the operations team across Amazon facilities in a defined regional area, handling IT equipment, network requests, and cross-building support to keep operations running smoothly.

The role emphasizes hands-on troubleshooting, ongoing learning of new technologies, and training new hires, with local travel to nearby buildings and a competitive, comprehensive benefits package starting on Day 1.

Qualifications

• 1+ years of Windows, Mac or Linux OS support
• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities
• Handling support requests and procedures across the network
• Assisting in training new hires
• Continuous learning of new technologies
• Supporting customers from multiple buildings in the area, as well as remote customers
• Traveling within your local or regional area to support our customers

Skills

CompTIA A+

CompTIA Network+

Cisco CCNA

Linux Redhat

Microsoft hardware

AWS

Job description

Amazon.com Services LLC is seeking an IT Support Associate II to support the operations team across Amazon facilities in a defined regional area, handling IT equipment, network requests, and cross-building support to keep operations running smoothly.

The role emphasizes hands-on troubleshooting, ongoing learning of new technologies, and training new hires, with local travel to nearby buildings and a competitive, comprehensive benefits package starting on Day 1.