IT Support Associate II — Field & Regional Ops Tech

Talentify; Georgia; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team with resolving technical problems across facilities in a defined geographic area. You will participate in ongoing training and contribute to improving IT infrastructure to support fast, accurate service.

Role requires handling diverse tech disciplines, lifting up to 49 lbs, and providing support to on-site and remote customers. Benefits include Day 1 healthcare and 401(k) matching.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience or equivalent experience and relevant certifications.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings and remote locations.
• Traveling within local or regional area to support customers.

Skills

Customer service

Training others

Learning new technologies

Lifting 49 lbs

Education

Certifications: A+ / Network+ / CCNA / AWS

Tools

Windows

Mac

Linux

CompTIA A+

CompTIA Network+

Cisco/CCNA

AWS

Job description

Amazon is seeking an IT Support Associate II to assist the operations team with resolving technical problems across facilities in a defined geographic area. You will participate in ongoing training and contribute to improving IT infrastructure to support fast, accurate service.

Role requires handling diverse tech disciplines, lifting up to 49 lbs, and providing support to on-site and remote customers. Benefits include Day 1 healthcare and 401(k) matching.