Regional IT Support Associate II - Ops Tech (Travel)

Amazon; Carrollton (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits starting Day 1

401(k) matching

Parental leave up to 20 weeks

Job summary

Amazon in Texas is seeking an IT Support Associate II to assist the operations team with resolving technical problems across facilities in the region. You will contribute to improving IT infrastructure and support processes to keep operations running smoothly.

The role offers exposure to a variety of disciplines, ongoing career development, and a focus on customer service in a fast-paced environment.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience.
• Experience in a dynamic environment with strong customer service.
• Ability to lift up to 49 pounds and stand for long shifts.
• Travel within local or regional area to support customers.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

IT troubleshooting

Customer service

Problem solving

Hardware maintenance

Network basics

Tools

Windows

Mac

Linux

AWS

Cisco networking

Job description

Amazon in Texas is seeking an IT Support Associate II to assist the operations team with resolving technical problems across facilities in the region. You will contribute to improving IT infrastructure and support processes to keep operations running smoothly.

The role offers exposure to a variety of disciplines, ongoing career development, and a focus on customer service in a fast-paced environment.