Regional IT Support Associate II - Operations Tech

Amazon; San Marcos (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits starting Day 1

401(k) matching

Paid parental leave

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon Operations facilities within a defined geographic area. You will engage in ongoing learning and participate in career development opportunities.

The role involves supporting diverse IT disciplines, training new hires, and traveling within the local region to support customers. Competitive benefits start Day 1, with a casual dress code across locations.

Qualifications

• Troubleshoot integrated and interdependent computer systems.
• Provide high level of customer service in a dynamic environment.
• Support Windows, Mac and Linux operating systems.
• Able to lift up to 49 pounds and perform physical tasks during shifts.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in facilities.
• Handle support requests across the network.
• Assist in training new hires.

Skills

Troubleshooting

Customer service

Windows/macOS/Linux support

Physical stamina

Education

Certifications preferred (A+/Network+/CCNA)

Tools

IT hardware maintenance

Linux administration

AWS basics

Job description

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon Operations facilities within a defined geographic area. You will engage in ongoing learning and participate in career development opportunities.

The role involves supporting diverse IT disciplines, training new hires, and traveling within the local region to support customers. Competitive benefits start Day 1, with a casual dress code across locations.