Regional IT Support Associate II – Ops Tech

Amazon; Upper Macungie Township (PA); On-site; USD 52,000 - 68,000; Full time

Job summary

Amazon IT Support Associate II is part of Ops Tech Solutions (OTS). You will support operations facilities across a defined region, resolving technical problems and contributing to device deployment and training. The role emphasizes customer service, continuous learning, and cross-site collaboration.

Qualifications include 1+ years in Windows/Mac/Linux support, strong troubleshooting skills, and willingness to travel locally. Competitive benefits accompany this position.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux OS support experience.
• Ability to lift up to 49 pounds and stand/walk for long shifts.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires; continuously learn new technologies.
• Support customers across multiple buildings and remote locations.
• Travel within local/regional area to support customers.

Skills

Windows

MacOS

Linux

Troubleshooting

Customer Service

Tools

Cisco/CCNA

AWS

CompTIA A+

Job description

Amazon IT Support Associate II is part of Ops Tech Solutions (OTS). You will support operations facilities across a defined region, resolving technical problems and contributing to device deployment and training. The role emphasizes customer service, continuous learning, and cross-site collaboration.

Qualifications include 1+ years in Windows/Mac/Linux support, strong troubleshooting skills, and willingness to travel locally. Competitive benefits accompany this position.