Regional IT Support & Operations Technician II

Amazon; Fife (WA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits Day 1

401(k) matching

Parental leave

Job summary

Amazon in Washington State is seeking an IT Support Associate II to assist the operations team in resolving technical problems across facilities in a defined region. You will help maintain IT equipment, support network issues, and contribute to a culture of continuous improvement.

The role emphasizes troubleshooting, learning new technologies, and customer-focused service. Travel within the local region is required, and benefits begin Day 1, with competitive compensation and a casual dress code.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

IT support

Customer service

Team collaboration

Tools

Windows OS

Mac OS

Linux

Job description

Amazon in Washington State is seeking an IT Support Associate II to assist the operations team in resolving technical problems across facilities in a defined region. You will help maintain IT equipment, support network issues, and contribute to a culture of continuous improvement.

The role emphasizes troubleshooting, learning new technologies, and customer-focused service. Travel within the local region is required, and benefits begin Day 1, with competitive compensation and a casual dress code.