Regional IT Support Associate II — Operations Tech

Amazon; Aurora (CO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits at Day 1

Paid parental leave

Job summary

Amazon.com Services LLC in USA, CO, Aurora is hiring an IT Support Associate II to assist Amazon Operations facilities with troubleshooting across Windows, Mac and Linux environments. You will help keep equipment running, train new hires, and travel regionally to support customers. Strong customer service and the ability to lift up to 49 pounds are required.

The role offers robust benefits from Day 1, competitive pay, and opportunities for career development within OTS.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Demonstrated ability to provide high level customer service in dynamic environments.
• Ability to lift up to 49 pounds and perform physical tasks during shifts.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Customer service

OS troubleshooting

Physical ability

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon.com Services LLC in USA, CO, Aurora is hiring an IT Support Associate II to assist Amazon Operations facilities with troubleshooting across Windows, Mac and Linux environments. You will help keep equipment running, train new hires, and travel regionally to support customers. Strong customer service and the ability to lift up to 49 pounds are required.

The role offers robust benefits from Day 1, competitive pay, and opportunities for career development within OTS.