IT Support Associate II — Operations Tech Solutions

Amazon; Maple Grove (MN); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Healthcare from Day 1

401(k) matching

Paid parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon IT Support Associate II (OTS) supports operations facilities across a defined geographical area, handling IT issues across diverse disciplines. You will assist training, resolve technical problems, and continuously learn new technologies to improve operations.

Role includes supporting multiple buildings and remote customers, with local/regional travel. Competitive benefits start Day 1, and opportunities for career progression are emphasized within Amazon's fast-paced environment.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

Physical stamina

OS support (Windows/Mac/Linux)

Job description

Amazon IT Support Associate II (OTS) supports operations facilities across a defined geographical area, handling IT issues across diverse disciplines. You will assist training, resolve technical problems, and continuously learn new technologies to improve operations.

Role includes supporting multiple buildings and remote customers, with local/regional travel. Competitive benefits start Day 1, and opportunities for career progression are emphasized within Amazon's fast-paced environment.