Regional IT Support Technician – Operations Tech

Amazon; Sturtevant (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon IT Support Associate II is needed to assist the operations team across facilities in a defined regional area, solving technical issues and supporting the deployment of new tech. You will troubleshoot IT equipment, assist with requests, and help train new hires to ensure fast, reliable service across multiple buildings.

Role requires lifting up to 49 lbs, standing for long shifts, and local travel. Windows/Mac/Linux experience and certifications like A+/CCNA are preferred, with benefits

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Physical ability to lift up to 49 pounds and stand/walk for long shifts.
• 1+ years of Windows, Mac or Linux OS support or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, and remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting IT systems

Customer service

Physical ability (49 lbs)

Windows/Mac/Linux support

Job description

Amazon IT Support Associate II is needed to assist the operations team across facilities in a defined regional area, solving technical issues and supporting the deployment of new tech. You will troubleshoot IT equipment, assist with requests, and help train new hires to ensure fast, reliable service across multiple buildings.

Role requires lifting up to 49 lbs, standing for long shifts, and local travel. Windows/Mac/Linux experience and certifications like A+/CCNA are preferred, with benefits