IT Support Associate II — Hands-On Ops Tech & Career Growth

Amazon; Chicago (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Amazon.com Services LLC, OpsTech IT, is seeking an IT Support Associate II to assist the operations team in resolving technical problems across multiple disciplines within an Amazon Operations facility.

Starting pay is hourly in Illinois with benefits from Day 1, including healthcare, 401(k) matching, and potential for growth. You will troubleshoot, train staff, and support remote and building-based customers, with shifts up to 12 hours and 49 lb lifting.

Qualifications

• Experience in troubleshooting integrated computer systems and providing tech support.
• Ability to work in a dynamic environment with strong customer service.

Responsibilities

• Allocate and maintain IT equipment in Amazon Operations facilities.
• Handle support requests across the network.
• Assist in training new hires.
• Learn and apply new technologies continually.
• Support customers across multiple buildings and remote locations.
• Lift up to 49 lbs and stand/walk for shifts up to 12 hours.

Skills

Windows

Linux

Mac

Customer service

Troubleshooting

Job description

Amazon.com Services LLC, OpsTech IT, is seeking an IT Support Associate II to assist the operations team in resolving technical problems across multiple disciplines within an Amazon Operations facility.

Starting pay is hourly in Illinois with benefits from Day 1, including healthcare, 401(k) matching, and potential for growth. You will troubleshoot, train staff, and support remote and building-based customers, with shifts up to 12 hours and 49 lb lifting.