Regional IT Support Associate II – Onsite Ops Tech

Amazon

Fort Worth (TX)

On-site

USD 79,212,000 - 108,142,000

Full time

2 days ago

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Benefits offered by this job

Healthcare benefits from Day 1

401(k) matching

Paid parental leave (up to 20 weeks)

Job summary

Amazon operates an IT Support Associate II role within its Operations Technology Solutions. You will resolve technical problems for Amazon Operations facilities across a defined region, supporting IT infrastructure and in-house technology.

The role emphasizes ownership, ongoing learning, and career development opportunities. The position offers competitive compensation with benefits starting Day 1, plus a casual dress code and potential for travel within the local region.

Qualifications

Experience troubleshooting integrated and interdependent computer systems.
Experience in a dynamic environment with a high degree of customer service.
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.