IT Support Specialist II – Ops Tech

Amazon; Windsor (CT); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon.com Services LLC is seeking an IT Support Associate II to assist the operations team by resolving technical problems in Amazon operations facilities within a defined geographic area. The role emphasizes supporting IT infrastructure, learning new technologies, and delivering reliable service across multiple buildings and remote sites.

The position offers comprehensive health benefits from Day 1, 401(k) match, and potential for career development within OpsTech IT.

Qualifications

• Experience working with computer systems and troubleshooting.
• Dynamic environment with a high degree of customer service.
• Ability to lift up to 49 pounds and stand/walk for shifts up to 12 hours.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Customer service

Troubleshooting

Team support

Learning mindset

Education

High school diploma or equivalent

Tools

Windows

MacOS

Linux

Job description

Amazon.com Services LLC is seeking an IT Support Associate II to assist the operations team by resolving technical problems in Amazon operations facilities within a defined geographic area. The role emphasizes supporting IT infrastructure, learning new technologies, and delivering reliable service across multiple buildings and remote sites.

The position offers comprehensive health benefits from Day 1, 401(k) match, and potential for career development within OpsTech IT.