IT Support Associate II, Ops Tech – Regional Travel

Amazon Inc.; Bridgewater (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare from Day 1

401(k) matching

Paid parental leave up to 20 weeks

Casual dress code

Job summary

Amazon IT Support Associate II joins Ops Tech Solutions to support operations facilities across a defined geographic area, resolving technical problems and contributing to cross-building IT support services.

The role emphasizes continuous learning, deployment of new technologies, and customer service across multiple buildings, with travel within local/regional areas. Starting pay and location-specific factors apply.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting IT systems

OS support (Windows/Mac/Linux)

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon IT Support Associate II joins Ops Tech Solutions to support operations facilities across a defined geographic area, resolving technical problems and contributing to cross-building IT support services.

The role emphasizes continuous learning, deployment of new technologies, and customer service across multiple buildings, with travel within local/regional areas. Starting pay and location-specific factors apply.